Department: Finance | Classification: Non-Exempt | Immediate Supervisor: Finance Director
Job Summary
The position of Utility Billing Clerk requires a variety of administrative, customer service, accounting, and financial support skills and tasks. The position is responsible for providing accurate utility billing information; processing and maintaining accounting transactions; receiving, completing, and maintaining records of maintenance and inspection work orders; and performing other related duties as assigned. This position also includes receptionist duties which require a variety of administrative skills and tasks as well as in-person and phone interactions. This position may offer opportunities for professional growth and advancement within the Finance Department.
Essential Duties and Responsibilities
The primary responsibilities of this position include, but are not limited to, the following:
- Process and send water bills in accordance with the established billing schedule
- Ensure meter readings, calculations, charges, and amounts are accurate
- Deposit receipts daily
- Ensure receipts are recorded to the correct accounts
- Review accounts bi-monthly for 45-day delinquent notices and process as needed
- Answer customer questions and concerns in a courteous, professional, and timely manner
- Accurately enter and maintain customer account information
- Manage new accounts within the utility billing system
- Assist with computer program enhancements and provide recommendations to the vendor regarding system updates and improvements
- Receive, schedule, track, and maintain records of maintenance and inspection work orders
- Create and send letters, notices, and reports for the Utility Department
- Accurately enter data in a timely manner
- Maintain appropriate confidentiality of customer and municipal financial information
- Perform other duties assigned by the Finance Director
Career Development and Advancement Opportunity
This position is structured to allow for progressive professional development within the Finance Department. Initially, the employee will be expected to establish a strong foundation and demonstrate proficiency in all assigned Utility Billing Clerk responsibilities. As the employee gains experience and demonstrates the required knowledge, accuracy, judgment, dependability, and ability to work independently, the Finance Director may provide opportunities for expanded responsibilities and cross-training in other areas of municipal finance.
Potential areas of expanded responsibility may include:
- Payroll
- Cash receipts and cash management
- Accounts payable
- General accounting and account reconciliations
- Financial reporting and recordkeeping
- Budget-related administrative support
- Internal controls and financial procedures
- Other Finance Department functions as determined by the Finance Director
Successful completion of cross-training, continued professional development, progress toward or completion of applicable college-level coursework, and demonstrated proficiency in multiple Finance Department functions may create a pathway toward future supervisory or managerial opportunities within the Finance Department. Advancement is not automatic and will be based upon performance, experience, qualifications, demonstrated leadership, organizational needs, and the availability of appropriate positions.
Minimum Education and Experience Requirements
High School Diploma or GED and two years of related municipal experience; or any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. Previous experience in accounting, utility billing, cash handling, customer service, payroll, accounts payable, or municipal government is desirable but not required. Advancement opportunities may require additional education, such as an accounting, finance, or related degree, depending on the position.
Required Knowledge, Skills, and Abilities
Furthermore, this position requires the following:
- Possession of an Illinois motor vehicle operator’s license
- Accuracy and attention to detail when working with numbers, financial records, and data
- Computer literacy and ability to learn and effectively utilize municipal software systems
- Working knowledge of Microsoft Office products including Word and Excel
- Ability to identify and solve problems within an acceptable timeframe
- Strong communication, organizational, interpersonal, and customer service skills
- Confidence to take initiative, make appropriate decisions, and seek guidance when necessary
- Ability to work effectively both independently and as part of a team
- Demonstrated willingness to accept additional responsibilities and pursue professional development
- Ability to adapt to changing technology, procedures, and financial systems
Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate with others in person, by email and on the telephone. The employee is frequently required to review and produce written and electronic documents.
The employee must occasionally lift and/or move items of light or medium weight. The employee frequently sits for prolonged periods of time. While performing the duties of this job, the employee regularly works in a business office setting. The noise level in the work environment is usually quiet but can become loud in situations. Must be able to function in an environment with frequent distractions.
Salary & Benefits
The anticipated starting salary range is $62,000 to $70,000 DOQ. This full-time position is eligible for the Village of Frankfort’s comprehensive employee benefits program which includes medical, dental, vision, and life insurance. Retirement benefits through the Illinois Municipal Retirement Fund (IMRF) are provided along with the option to participate in a 457(b) plan. The Village of Frankfort offers a tuition reimbursement program for eligible degree programs and provides paid vacation, personal days, sick days, and holidays. The Village of Frankfort is an Equal Opportunity Employer and strives to be a welcoming and inclusive place for all.
The position will remain open until filled. The selected finalist will be required to successfully pass a pre-employment criminal background check, reference check, and post offer drug screening. Candidates requiring reasonable accommodations under the Americans with Disabilities Act should contact the Village Administrator at 815-469-2177.