Part-time Front Counter Assistant | Village of Wilmette

Salary: $21.92 per hour (24 hours per week)
Paid Time-Off: 40 hours per year
Additional benefits (see below)

The Village of Wilmette is seeking a reliable and detailed oriented professional to fill the part-time Front Counter Assistant position in the Finance Department at the Village Hall (1200 Wilmette Avenue). The person in this position will work an average of 24 hours per week under the supervision of the Assistant Finance Director and work closely with the Revenue Manager.    

General Responsibilities

Provide superior in-person customer service and perform administrative functions to support the full-time staff and overall operations of the Finance Department. Responsible for answering incoming calls for the Village’s main phone line and to answer questions directly or refer them to the appropriate Village staff for assistance.  In addition, process utility, licensing, building and construction permit, real estate transfer tax and other miscellaneous payments.  This position provides assistance by problem solving customer concerns, reporting customer account discrepancies to management, educating customers on Village programs, policies or ordinances, maintaining internal files, manuals and original documents, copying or scanning documents, assist with mailings and notices to Village employees and residents, and any other assigned projects.

Position Requirements

The successful candidate will be a high school graduate with experience in office administration and handling financial transactions. A minimum of two years of experience working with financial transactions and customer service experience is preferred. The ideal candidate is energetic and dedicated to ensuring resident concerns are resolved in a professional and timely manner. 

Essential position requirements include the ability to effectively communicate both verbally and in writing, to interact with the general public , residents, co-workers and other stakeholders  in a courteous and professional manner, and the ability to prioritize, organize, and complete required duties timely and accurately. Candidate must be detail oriented, flexible, and a team player. The candidate will possess a solid working knowledge of web-based computer software programs, and should be proficient in Microsoft Office (Outlook, Word and Excel).  Prior experience with  Tyler Technologies’ MUNIS financial software a plus, but not required. 

Compensation and Benefits:

The starting rate for $21.92 per hour. This position includes participation in a retirement plan through the Illinois Municipal Retirement Fund (IMRF), 40 hours of paid time off (beginning on 1/1/25), access to Employee Assistance Program (EAP), and ability to participate in the Flexible Spending Account Program for out of pocket medical, dependent care, and transportation expenses.   

The Village of Wilmette is committed to compliance of the Americans with Disabilities Act and is an Equal Opportunity Employer.  Diversity, Equity, and Inclusion are critical to the Village’s success.  The Village seeks to recruit the most talented individuals from a diverse candidate pool and strongly encourages applications to be submitted from all genders, all races, all sexual orientations, people with disabilities, and Military Veterans.